News and Updates
Mandel Listed in the Top 66 Usability Experts
Andrew Chornyy, CEO of Plerdy, a UX marketing company, posted a list on LinkedIn of the top 66 Usability Experts. I’m honored to be on the list. Check it out.
User Experience Design, User Research, and Expert Witness Consulting
Key Skills
- Over 30 years of experience and leadership in application, website and mobile app design, prototyping, user research and usability testing, applying psychology and consumer design principles.
- User research/usability testing of wireframes, prototypes, and products, providing quick and inexpensive feedback on product design, marketing, branding, interaction, navigation, content, and overall user experience
- Extensive experience creating corporate UX and UI guidelines and standards
- Expert witness experience in numerous cases, representing major clients such as the Federal Trade Commission (FTC). Litigation topics include software patent, intellectual property, breach of contract, trademark litigation, and fraudulent or deceptive trade practices. Expert witness testimony in Federal Court.
- Eleven-year career in IBM’s leading-edge Common User Access (CUA) User Interface Architecture group. IBM team designed and prototyped IBM’s OS/2 object-oriented user interface. Consistently rated an outstanding performer at IBM
- Author of two well-known books – “The Elements of User Interface Design” (John Wiley & Sons, 1997) and “The GUI-OOUI War: The Designer’s Guide to Human- Computer Interfaces” (John Wiley & Sons, 1994). Author of numerous magazine and journal articles on Graphical User Interfaces (GUIs), software and Web interface design, usability, and user research
- Conference and symposium keynote speaker and workshop presenter on user experience design, user research, consumer psychology and usability
Testimonials
Dr. Mandel suggested solutions that greatly improved the site
From the Blog
12 steps to stellar software design
Practitioners can always use good advice. David Crow, usability adviser at Microsoft Canada, and Jay Goldman, president of Radiant Core in Toronto, speaking at the Free Software and Open Source Symposium at Seneca College in Toronto last month, offered a 12-step...
Continental Airlines Turns Mobile Phones Into Boarding Passes
More new technology ideas to improve real-world usability! Road-weary travelers (and everyone traveling these days) no longer enjoy the air travel experience. Companies must diligently look for new ways to use technology to improve the user experience of their common...
Starbucks customers stampede website – Be Careful What You Ask For!
Hundreds of coffee-obsessed consumers chimed in moments after Starbucks launched a Web site asking customers to pitch changes the company should make to revive its struggling US business. Be careful what you ask for - You may get overwhelmed by incoming traffic. Or,...
Business-Software Vendor Finds Business Software Impossible to Use
The Business Technology Blog in Wall Street Journal describes a software vendor's study: IFS, a business-software vendor, sent us a report titled
Lamenting the Lost Art of the Office Telephone Conversation
Very interesting article in the New York Times on the shift from telephone calls in the workplace to e-mail correspondence and cell phone conversations. While it makes the office a quieter workplace, workers have lost the fine art of handling the telephone...