by Theo Mandel | Feb 25, 2011 | Product Design, Real-World Usability, Technology, User Experience
Mark Hurst of Good Experience recently wrote on How one button changed the customer experience of New York City taxis Installed a few years ago, a touch-screen user interface allowed customers to choose a tip of 15%, 20%, or 25%. Thus with a single tap one could...
by Theo Mandel | Feb 21, 2011 | Application Usability, Healthcare Usability, Marketing Usability, Mobile Usability, Product Design, Product Development, Technology, Usability Consulting, User Centered Design (UCD), User Experience, Web Usability
There have been a number of recent articles, blog posts and list comments trashing user experience design (UX) as unneeded, misguided and counter-productive to good product design and development. As a long-time user experience practitioner, I was taken aback by these...
by Theo Mandel | Nov 8, 2010 | Real-World Usability, Social Networking, Technology, Usability Consulting, User Centered Design (UCD), User Experience
Very good reading! User Experience stories from UX experts! From the IxDA website: In this free eBook, ‘UX Storytellers – Connecting the Dots’, 42 UX masterminds tell personal stories of their exciting lives as User Experience professionals. The book brings...
by Theo Mandel | Sep 17, 2010 | Real-World Usability, Usability Humor, User Experience
Mark Hurst of Good Experience posted this on how Virgin America improved the user experience of passengers on their flights. Other airlines should learn from this experience. ______________________________________ How Virgin America’s customer experience turns...
