by Theo Mandel | Aug 25, 2009 | Healthcare Usability, Real-World Usability
While hospitals are implementing EMRs throughout Germany, they are resisting the German government’s push to roll out health cards for individuals. So far, they have refused to purchase the systems necessary to read the cards, saying that the paper process works...
by Theo Mandel | Aug 24, 2009 | Real-World Usability, Usability Bloopers
New York Times (August 20, 2009) reports automobile dearlers are having trouble using the rebate forms the government designed. Yet another example of unusable forms!! “In many cases, the administration says incomplete forms or errors in the information...
by Theo Mandel | Aug 18, 2009 | Application Usability, Marketing Usability, Real-World Usability, Usability Bloopers, Usability Humor, User Centered Design (UCD), Web Usability
Seth Godin, bestselling author, entrepreneur and agent of change in his Gel 2006 video. Why are so many things broken? In this entertaining talk – one of the favorites of Gel 2006 – Seth Godin gives a tour of things poorly designed, the reasons why they...
by Theo Mandel | Aug 5, 2009 | Real-World Usability, Users
Please join David Pogue’s effort to organize users everywhere to tell cell phone companies to turn off their gratuitously long voice mail intro-messages (“At the tone, please record your message. When you have finished recording, you may hang up, or press...
by Theo Mandel | Jul 28, 2009 | Real-World Usability, Technology
Are you driving and talking on your cell phone? Have you seen someone texting while driving? Here’s a new article and research from the New York Times: “Americans are so addicted to techno-surfing that they
by Theo Mandel | Jul 20, 2009 | Real-World Usability, Technology, Users
Interesting article in USA Today on Jakob Nielsen’s group (NNG) research on the mobile web. Their results show it is much slower and less accurate to use the web on a mobile device: A study to be released Monday by the researchers
