Charlie Chaplin: Google Doodle celebrates 122 years since his birth!
Friday post - Google Doodle celebrates Charlie Chaplin's birth with an original video celebrating Chaplin. Google, the world’s most popular and most visited website is known for its celebration of special days and occasions but has only rarely featured a video doodle...
Walmart’s $1.85 billon dollar mistake
Good companies listen to their customers - better customers figure out the appropriate questions to ask BEFORE they ask for feedback from their users! There may be other factors (economic factors, for example) that may be involved, but this case study shows the...
User Experience Myths
Similar to the "Golden Rules" of user experience design that I have written about and cover in my presentations and seminars, there are many common myths about users and the user experience. Some myths have been around for many years, such as the myth, "You may not...
Healthcare Experience Design Conference – Boston, Mass – April 11, 2011
As a user experience professional designing EMR, EHR and case management software in the healthcare industry, there are few opportunities to educate, learn, network and focus on UX in healthcare. Well, look no longer!! I'm excited to hear about the Healthcare...
How one UI button change ruined the taxi ride!
Mark Hurst of Good Experience recently wrote on How one button changed the customer experience of New York City taxis Installed a few years ago, a touch-screen user interface allowed customers to choose a tip of 15%, 20%, or 25%. Thus with a single tap one could...
Why are User Experience (UX) and User-Centered Design (UCD) getting a bad rap?
There have been a number of recent articles, blog posts and list comments trashing user experience design (UX) as unneeded, misguided and counter-productive to good product design and development. As a long-time user experience practitioner, I was taken aback by these...
12 of the Year’s Best Ideas in Interface Design [Slideshow]
Fast Company's Co.Design did their research and came up with 12 very cool UI ideas. Here's what they say: This past year, we brought you stories on everything from tweeting toddler toys and streamlined ATMs to news-reading apps and remote controls that magically...
UX Storytellers Tell Their Stories – FREE eBook
Very good reading! User Experience stories from UX experts! From the IxDA website: In this free eBook, ‘UX Storytellers - Connecting the Dots’, 42 UX masterminds tell personal stories of their exciting lives as User Experience professionals. The book brings together...
Making “Boring” Better – Virgin America Airlines In-Flight Video
Mark Hurst of Good Experience posted this on how Virgin America improved the user experience of passengers on their flights. Other airlines should learn from this experience. ______________________________________ How Virgin America's customer experience turns "boring...
Mandel presents to Denver University’s Daniels College of Business on “Golden Rules of Web Design”
Theo Mandel, Ph.D. gives an invited presentation - "Golden Rules of Web Design" - to a Digital Marketing graduate course at the Daniels College of Business at the University of Denver September 27, 2010 Denver, Colorado