Bristol-Myers Squibb
Mandel designed an internal content-management and inventory system for Bristol-Myers Squibb. The application will be used across the company's world-wide organization.
Zoll Medical Corporation
Mandel guided the design and usability testing of the next-generation touch-screen EMS field data collection and management program, RescueNet ePCR. The RescueNet ePCR suite has long been known as the industry’s most powerful and comprehensive electronic patient care reporting solutionThe system is used by EMS and Fire/Rescue ambulance teams to document patient information, history, vital signs, medical and trauma assessments, interventions, and treatment during the entire patient care process up to delivering the patient to a hospital or Emergency Room. To conduct user research, we rode in ambulances for four days, watching medical technicians and paramedics use system in the field. Customers and users were intimately involved in designing the new product.
Calendars.com
Mandel reviewed the e-Commerce website for America’s largest calendar company. He developed customer surveys and conducting usability evaluations on the original site.
Blackboard Transact
Mandel designed and prototyped financial web applications for colleges and students to manage their campus experience. Blackboard Transact™ technology gives students the convenience of one card for all their needs—from building access to campus meals, to on and...
OKbridge
Mandel reviewed and redesigned OKbridge's registration process. He conducted heuristic evaluations of the OKbridge website and online game. Dr. Mandel then worked closely with the founder and development staff to design and prototype the next iteration of the OKbridge...
Sage Software – ACT!
Mandel conducted heuristic usability reviews of ACT!, the world’s most popular contact management software. Also conducted iterative usability evaluations with current ACT! users and Microsoft Outlook users performing common contact management tasks.
DTE Energy
Dr. Mandel was the only usability/human factors consultant to the DTE Energy and Detroit Edison company for a period of six years. He worked with the CEO, CIO, and IT Director on call center, billing applications and internal/external websites. DTE is one of the...
Blair
Dr. Mandel worked closely with the Vice President of E-Commerce and the IT Director to improve the interface design, navigation, and usability of the Blair.com and Crossing Pointe Websites. Mandel conducted heuristic reviews and developed design prototypes.
One of the nation’s first and largest direct marketers, Blair Corporation is ranked the 8th largest consumer apparel cataloger in the United States with annual sales of more than $560 million. Blair’s thriving business is built on over 93 years of offering unique products with a strong value proposition and serves millions of active customers throughout the United States.
emsCharts
Mandel designed the newest version of the emsCharts Mobile patient data collection application for tablets and laptop PCs. He created high-fidelity design prototypes, working with emsCharts executives, developers and end-users.
First American Financial Corporation
Mandel designed and prototyped the Human Resources intranet site for First American Corporation. First American is the nation’s leading provider of business information and related products and services. Mandel conducted user analyses of employees and HR specialists to gather user requirements and then designed and prototyped the site architecture, navigation, and page design.