by Theo Mandel | Apr 15, 2011 | Usability Humor, User Experience, Web 2.0
Friday post – Google Doodle celebrates Charlie Chaplin’s birth with an original video celebrating Chaplin. Google, the world’s most popular and most visited website is known for its celebration of special days and occasions but has only rarely featured a...
by Theo Mandel | Apr 14, 2011 | Marketing Usability, Real-World Usability, User Centered Design (UCD), User Experience
Good companies listen to their customers – better customers figure out the appropriate questions to ask BEFORE they ask for feedback from their users! There may be other factors (economic factors, for example) that may be involved, but this case study shows the...
by Theo Mandel | Apr 4, 2011 | Product Design, Product Development, Real-World Usability, Technology, Usability Testing
Similar to the “Golden Rules” of user experience design that I have written about and cover in my presentations and seminars, there are many common myths about users and the user experience. Some myths have been around for many years, such as the myth,...
by Theo Mandel | Feb 27, 2011 | Application Usability, Healthcare Usability, Mobile Usability, Real-World Usability, Technology, Usability Consulting, User Centered Design (UCD), User Experience, Web Usability
As a user experience professional designing EMR, EHR and case management software in the healthcare industry, there are few opportunities to educate, learn, network and focus on UX in healthcare. Well, look no longer!! I’m excited to hear about the Healthcare...
by Theo Mandel | Feb 25, 2011 | Product Design, Real-World Usability, Technology, User Experience
Mark Hurst of Good Experience recently wrote on How one button changed the customer experience of New York City taxis Installed a few years ago, a touch-screen user interface allowed customers to choose a tip of 15%, 20%, or 25%. Thus with a single tap one could...
