Mandel guided the design and usability testing of the next-generation touch-screen EMS field data collection and management program, RescueNet ePCR. The RescueNet ePCR suite has long been known as the industry’s most powerful and comprehensive electronic patient care reporting solutionThe system is used by EMS and Fire/Rescue ambulance teams to document patient information, history, vital signs, medical and trauma assessments, interventions, and treatment during the entire patient care process up to delivering the patient to a hospital or Emergency Room. To conduct user research, we rode in ambulances for four days, watching medical technicians and paramedics use system in the field. Customers and users were intimately involved in designing the new product.