“In defining a new product, it was clear that we needed to understand the customer and user needs as well as we could. We searched for the right caliber of professional who could both establish a rapport with all levels at the customer company and also prepare an exceptional design for a user interface. Our situation was challenging, in that the users were accustomed to two different mainframe user interfaces, and we wanted to consolidate all of the features into one. We found Theo Mandel after performing a thorough search and winnowing process. Theo’s reputation and credentials were outstanding. In one case, we called a reference who was such a fan that I thought he was going to climb through the phone to share his enthusiasm and admiration for Theo with me! I would happily work with Theo again. In fact, I look for opportunities to do so.”
Steven List, Director, Professional Services / Program Director
Newgistics, Inc.