Great! I found the software I’m looking for, and it’s on SALE! $325, with $75 off, ends up at $250! But wait, it says the discounted price is $395! What is going on!!!!
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This blooper was found by Kathryn Grant, Sr. Technical Writer at FedEx
I don’t know that I would call it a usability error, rather a content or proof-reading error (or functionality issue) but it certainly is a little unfortunate.
Yes, I agree that it is the result of a database, content or proof-reading error on the back end, but to the customer, it’s a usability problem!! They are not sure they will get the discounted price without extra measures, such as calling sales or customer support. That’s a “user experience” no-no!