Heuristic Reviews

  • Is your Website or application suffering from major usability, navigation, or other “user experience” problems?
  • Are you have trouble retaining customers?
  • Do you offer a number of products or sites that all look and work differently?
  • Does your site or program need a serious update because of new functions or product/service offerings?

Heuristic reviews are often the first step in new client engagements. These reviews provide a benchmark of current or proposed products and can also be used to assess the usability and user experience of competitive products. Mandel’s usability heuristic reviews are grounded in industry standards, guidelines, and commonly accepted good practices of interface design and usability. Reviews are based on an understanding of who your users are, what they think and what they want and need from your products. After a heuristic review, you’ll know exactly how your site’s or product’s usability and user experience really stacks up.

Mandel’s usability reports contain detailed information on key usability issues, example screenshots and recommendations of short- and long-term fixes and enhancements to your product design.

Ready to go? Need help? Ask for a heuristic review proposal!

Depending on the size and complexity of your Website or application and the nature of the user tasks and scenarios, a usability heuristic review usually takes 2-3 weeks. Most reviews can be conducted remotely, saving you travel and living expenses. The final report is delivered by e-mail and a presentation and discussion session is conducted onsite or on a conference call.
Request a proposal for a heuristic review

More about Usability Heuristic Reviews

Usability heuristics were originally developed by Jakob Nielsen and Rolf Molich in 1990. Heuristics can be grouped into these ten basic categories:

  1. Visibility of system status
  2. Match between system and the real world
  3. User control and freedom
  4. Consistency and standards
  5. Error prevention
  6. Recognition rather than recall
  7. Flexibility and efficiency of use
  8. Aesthetic and minimalist design
  9. Help users recognize, diagnose, and recover from errors
  10. Help and documentation

Mandel’s heuristic reviews typically address these critical topics:

  • Product and company branding elements (graphics, color, text)
  • Effectiveness and appeal of the home page
  • Use of graphic elements and visual metaphors
  • Use of Flash, animation, video and audio technology
  • Appropriate use of interface elements and controls
  • Site organization and navigation
  • Screen layout, design and navigation
  • Window management and window sizing
  • Business, product, and user terminology
  • Use of keyboard and mouse modes in the interface
  • Information and feedback (help, messages, mouse-overs, status area)
  • Text color, font style and font size
  • User preferences, customization and personalization
  • System and application performance
  • Scalability of information presentation, navigation and interaction (handling large amounts of data)
  • Use of protected/unprotected fields
  • Use of Required/optional fields
  • Icons and graphics
  • Accessibility issues
  • Error processing
  • Key interface design and usability issues with competitors’ products