Category Archives: Usability Bloopers

What Facebook Can Learn From Netflix When Disrupting the User Experience

I love it when journalists don’t let big companies get away abusing their customer’s experience. Here’s the latest user experience blooper, pointed out by Scott Davis at Forbes Magazine:

Any time you mess with the user experience, you’re going to risk backlash. If change is based on a solid understanding of your customers and the extent to which this disruption will – eventually – work for them, the effects will be not just survivable, but allow you to thrive.

Netflix committed a customer experience faux pas and the question is – Will Facebook do the same with their new total site redesign?

<< Check it out on Forbes >>

Reverse Psychology – Microsoft makes Game out of the Office Ribbon

In the spirit of the developer’s credo – “That’s not a bug, that’s a feature!” – Microsoft has created a game that gives users points for finding and using commands on the Office Ribbon toolbar. Usually companies don’t point out their usability issues and problems, but Microsoft’s manager of Office programs, Jennifer Michelstein decided to tryContinue Reading

Bad Usability! Humorous Slideshare Presentation

A humorous, poetic, simple and elegant presentation about bad usability based on the Bad Usability calendar ( >

Hilarious Google “Opt-Out” Parody

The Onion, a famous print and online parody newspaper, has a hilarious news video parody of Google’s “Opt-Out” policy. >

Usability Problems with “Cash for Clunkers” Forms

New York Times (August 20, 2009) reports automobile dearlers are having trouble using the rebate forms the government designed. Yet another example of unusable forms!! “In many cases, the administration says incomplete forms or errors in the information submitted by dealers are slowing the process. Workers have reviewed about 40 percent of the applications filed,Continue Reading

Classic “This is Broken” Seth Godin Video

Seth Godin, bestselling author, entrepreneur and agent of change in his Gel 2006 video. Why are so many things broken? In this entertaining talk – one of the favorites of Gel 2006 – Seth Godin gives a tour of things poorly designed, the reasons why they are that way, and how to fix them. WatchContinue Reading

Solution, or Mess? A Milk Jug for a Green Earth

Who says you can’t improve on years of well-established tradition? Wal-Mart and Costco have adopted a new gallon-sized milk container that looks to save the companies lots of money. However, there may be some usability issues they’ve overlooked! A New York Times article describes the following impressive improvements in business metrics: * 180% higher utilizationContinue Reading

Lazy Eyes: How we read online

Fun, somewhat tongue-in-cheek article about reading/browsing online vs. paper. He uses Jakob Nielsen’s writings as examples and goes from there. Worth a read on Slate (Aricle by Michael Agger).

The Ultimate Multi-Function Cell Phone (Humor)

You knew it was coming…move over iPhone! Here is a cellular phone that *really* can multitask! The Sumsing Turbo 3000 Xi mobile phone! View the video!

International Translation and Branding Usability Bloopers

Let users do what they want to do, when they want to do it, and how they want to do it.

eCommerce Web Usability Blooper

Great! I found the software I’m looking for, and it’s on SALE! $325, with $75 off, ends up at $250! But wait, it says the discounted price is $395! What is going on!!!! Welcome to the wonderful world of web usability bloopers! For more information on how to avoid usability bloopers, visit Mandel’s Golden RulesContinue Reading

Web 2.0 Usability Blooper – The Weather

Wonderful Web 2.0 gives you instant, dynamic information – or does it? Check out the temperature and weather in Scottsdale in this screenshot between one Weather panel on the left and the other Weather web service on the right. One says the current temperature is 70 degrees and sunny and the other says it isContinue Reading

Computer Tech Support Parody: “Introducing the book”

Great video highlighting the usability of “new” technology and tech support. Imagine the usability problems that surfaced when books were first created! “This video makes fun of moderns newbie computer users by illustrating – in a way fully understandable to them – how silly some of their questions are by creating a similar problem 500Continue Reading

Bad Usability Calendar – 2007

“Finally, it

Usability Bloopers

I’ll be updating the section on usability bloopers on my website, but meanwhile, please view the current Bloopers webpages. If you have photos or links of web, application or real-world usability bloopers, please post them here in this Blog with a description or send me an e-mail at I’ll add them to my bloopersContinue Reading

Perceived vs. Actual Usability – Lexus “Self Park” Feature

Have you seen the TV commercials for the Lexus LS 460 “Park Assist” feature, or more technically named, the “Lexus Advanced Guidance Parking System?” The Lexus demos and commercials show the feature to be incredibly simple and easy to use. However, reviews and videos are being published showing the feature to be unusable. Here’s aContinue Reading