Category Archives: Mobile Usability

“Using your UX super powers for good or evil” – Mandel’s IUE2014 conference presentation


June 11, 2014
US Airways Corporate Headquarters, Tempe, AZ

Conference website
For many years, I’ve written about and presented on the “Golden Rules” of UX design – where our UX design powers are used to do good things for users. This presentation focuses on the dark side of UX design – how UX design can be used for evil – to do bad things to users. These “Dark Patterns” produce user interfaces using UX techniques designed precisely to trick people. Poor design is not intentionally deceptive, but dark UX design is. What happens when good design and persuasive design go bad? Find out in this thrilling presentation!

View Mandel’s presentation on Slideshare

Healthcare Experience Design Conference – Boston, Mass – April 11, 2011

As a user experience professional designing EMR, EHR and case management software in the healthcare industry, there are few opportunities to educate, learn, network and focus on UX in healthcare. Well, look no longer!! I’m excited to hear about the Healthcare Experience Design Conference in Boston, Mass, on April 11, 2011. Here’s a summary ofContinue Reading

Why are User Experience (UX) and User-Centered Design (UCD) getting a bad rap?

There have been a number of recent articles, blog posts and list comments trashing user experience design (UX) as unneeded, misguided and counter-productive to good product design and development. As a long-time user experience practitioner, I was taken aback by these attack from many sides. However, as my partner at Success PragmatiQ, Larry Marine, and IContinue Reading

No more vacation: How technology is stealing our lives

Have we become too dependent on our mobile computers and devices? This article answers the question: “E-mail and smart phones were supposed to liberate us. So why does it feel like we never have any free time?” Things may have gotten worse than we thought: “There’s been a lot written about how the beeping andContinue Reading

iPad Usability: First Findings From User Testing – Mixed Results!

Now that the iPad is out and people are using the new apps supposedly designed for the iPad, their usability falls short of the expected Apple usability experience.  Jakob Nielsen, in his Alertbox, May 10 2010, summarized his findings: “iPad apps are inconsistent and have low feature discoverability, with frequent user errors due to accidentalContinue Reading

Google Goggles – Amazing New Mobile Technology

Google has announced a new mobile tool that enables users to search using pictures instead of words. Called Google Goggles, it uses the phone’s GPS and compass to help determine search results. This free app works only on Google Android mobile phones. Goggles can also recognize faces, but Google has decided to block facial recognitionContinue Reading