Author Archives: Theo Mandel

Healthcare Usability: Physician Resistance to German e-health Cards

While hospitals are implementing EMRs throughout Germany, they are resisting the German government’s push to roll out health cards for individuals. So far, they have refused to purchase the systems necessary to read the cards, saying that the paper process works better and faster for them. “The concern, as voiced by many health IT professionals,Continue Reading

Usability Problems with “Cash for Clunkers” Forms

New York Times (August 20, 2009) reports automobile dearlers are having trouble using the rebate forms the government designed. Yet another example of unusable forms!! “In many cases, the administration says incomplete forms or errors in the information submitted by dealers are slowing the process. Workers have reviewed about 40 percent of the applications filed,Continue Reading

Web Accessibility Day – September 22, 2009

The National Federation of the Blind and the Maryland Technology Assistance Program present Web Accessibility Day, September 22nd, 2009. The event will be held in Baltimore, MD. The Maryland Technology Assistance Program and the National Federation of the Blind Jernigan Institute team up on September 22nd to present a day-long, in-depth look at how toContinue Reading

Classic “This is Broken” Seth Godin Video

Seth Godin, bestselling author, entrepreneur and agent of change in his Gel 2006 video. Why are so many things broken? In this entertaining talk – one of the favorites of Gel 2006 – Seth Godin gives a tour of things poorly designed, the reasons why they are that way, and how to fix them. WatchContinue Reading

Theo Mandel invited to present Keynote at 2009 User eXperience Russia Conference

Theo Mandel, Ph.D., founder and principal of Interface Design and Development, LLC, has been invited to present a keynote session at the 2009 User eXperience Russia conference in Moscow on October 26-28, 2009. Mandel’s keynote presentation is titled “The (New) Golden Rules of Web Design.” User eXperience 2009 Russia Website Keynote Session Description: Following theContinue Reading

Chicago Company Sues Woman for $50,000 over a Tweet!

The ultimate in bad legal strategies!! Chicago’s Horizon Realty, a property management company, filed a $50,000 libel lawsuit Monday against a former tenant, Amanda Bonnen, over one of her alleged Twitter posts. Horizon argues that Bonnen libeled the company with her May 12th tweet, which read in part ��Who said sleeping in a moldy apartmentContinue Reading

Let’s take back the beep from cell phone companies

Please join David Pogue’s effort to organize users everywhere to tell cell phone companies to turn off their gratuitously long voice mail intro-messages (“At the tone, please record your message. When you have finished recording, you may hang up, or press 1 for more options.”). These messages are a complete waste of time for millionsContinue Reading

Techno-Surfing and Whirling Dervish Drivers

Are you driving and talking on your cell phone? Have you seen someone texting while driving? Here’s a new article and research from the New York Times: “Americans are so addicted to techno-surfing that they

Yahoo Launching Front Page open to Others’ Content

A significant redesign is finally coming to the home page, one of the most well-traveled destinations on the Internet, and the company’s search page will follow suit starting next month. Yahoo plans to let people in the United States start selecting a new, more personalized version of the home page beginning Tuesday afternoon. >

Usability.Edu: 25 Incredibly Useful Usability Cheat Sheets & Checklists

Handy resource of cheat sheets and checklists for web usability >

The iPhone Myth: Mobile Web a throwback to the ’90s

Interesting article in USA Today on Jakob Nielsen’s group (NNG) research on the mobile web. Their results show it is much slower and less accurate to use the web on a mobile device: A study to be released Monday by the researchers

Gadgets that Kill: Drivers and Legislators Dismiss Cellphone Risks

Despite human factors and other research that highlight the dangers of using cellphones while driving, few laws are being passed to address the deadly problem. Extensive research shows the dangers of distracted driving. Studies say that drivers using phones are four times as likely to cause a crash as other drivers, and the likelihood thatContinue Reading

IBM Security Software can Help Healthcare Security/Privacy Concerns

Promising new technology can help attack healthcare security and privacy problems ____________________ IBM Security Software Masks Confidential Info Network World (07/09/09) Cooney, MichaelIBM researchers have developed Masking Gateway for Enterprises (MAGEN), software that uses optical character recognition and screen scraping technology to identify and conceal confidential information. IBM says MAGEN can prevent data leakage andContinue Reading

Usability and Emotional Design

For the marketing types…tongue-in-cheek look at usability and marketing. Also a website at   Chris Nodder, Nielsen Norman Group Our knowledge as usability practitioners can be used for evil as well as for good. As evil usability practitioners, our job is to create purposefully designed interfaces which make users emotionally involved in doing somethingContinue Reading

Finally – Usable, Real-World Products!

Ping Pong Door! Designed by Tobias Fränzel, this innovative door turns into a ping pong table when needed. After the game is finished, it goes back to being a regular door. Everything the techie or apartment-dweller needs!

Hospital system tries letting patients read physicians’ notes

Electronic medical records and a push for consumer involvement make it more acceptable — and imperative — to release more information, say Beth Israel project backers. Interesting study on how to improve the patient-physician experience. Also interesting to see the negative reactions by physicians: When Lisa Gilbert, MD, an internist at Beth Israel, was askedContinue Reading

Usability of Electronic Medical Records

CHICAGO (July 1, 2009)

National Federation of the Blind and American Council of the Blind File Discrimination Suit Against Arizona State University

It was bound to happen soon…Companies and universities implementing new technology that should enable all users to use the technology, yet has not fully addressed accessibility issues…and they are now caught in the act and are rightfully getting sued. In a new Press Release: Lawsuit against Arizona State and complaints against Princeton, Reed, Pace, DardenContinue Reading

Designers Who Wireframe: Pros and Cons

Most UI/usability/information designers/architects create various types of wireframes when we design. This article discusses the different types of wireframes and their pros and cons. The article also shows good examples of diffferent types of wireframes and the final website design. >> View Article

Healthcare IT: Vested Interest in Inefficiency?

A Pound of Cure: The federal government is about to spend big on healthcare IT. Too bad the medical industry has a vested interest in inefficiency. Provocative article about the inability of the healthcare industry to move forward with critical software and technology upgrades. Worth a read. >> View Article