Author Archives: Theo Mandel

Healthcare Experience Design Conference – Boston, Mass – April 11, 2011

As a user experience professional designing EMR, EHR and case management software in the healthcare industry, there are few opportunities to educate, learn, network and focus on UX in healthcare. Well, look no longer!! I’m excited to hear about the Healthcare Experience Design Conference in Boston, Mass, on April 11, 2011. Here’s a summary ofContinue Reading

How one UI button change ruined the taxi ride!

Mark Hurst of Good Experience recently wrote on How one button changed the customer experience of New York City taxis Installed a few years ago, a touch-screen user interface allowed customers to choose a tip of 15%, 20%, or 25%. Thus with a single tap one could deliver the tip (and avoid mental arithmetic calculations).Continue Reading

Why are User Experience (UX) and User-Centered Design (UCD) getting a bad rap?

There have been a number of recent articles, blog posts and list comments trashing user experience design (UX) as unneeded, misguided and counter-productive to good product design and development. As a long-time user experience practitioner, I was taken aback by these attack from many sides. However, as my partner at Success PragmatiQ, Larry Marine, and IContinue Reading

12 of the Year’s Best Ideas in Interface Design [Slideshow]

Fast Company‘s Co.Design did their research and came up with 12 very cool UI ideas. Here’s what they say: This past year, we brought you stories on everything from tweeting toddler toys and streamlined ATMs to news-reading apps and remote controls that magically change channels with a wave of the hand. Though wildly different fromContinue Reading

UX Storytellers Tell Their Stories – FREE eBook

Very good reading! User Experience stories from UX experts! From the IxDA website: In this free eBook, ‘UX Storytellers – Connecting the Dots’, 42 UX masterminds tell personal stories of their exciting lives as User Experience professionals. The book brings together authors from around the world who paint a very entertaining picture of our multifacetedContinue Reading

Making “Boring” Better – Virgin America Airlines In-Flight Video

Mark Hurst of Good Experience posted this on how Virgin America improved the user experience of passengers on their flights. Other airlines should learn from this experience. ______________________________________ How Virgin America’s customer experience turns “boring to better” Virgin America is my favorite domestic airline, in part because of the way it treats an overlooked partContinue Reading

Mandel presents to Denver University’s Daniels College of Business on “Golden Rules of Web Design”

  Theo Mandel, Ph.D. gives an invited presentation – “Golden Rules of Web Design” – to a Digital Marketing graduate course at the Daniels College of Business at the University of Denver September 27, 2010 Denver, Colorado

Theo Mandel and Larry Marine present “Agile – When Theory Meets Reality” at RM PDMA

Theo Mandel and Larry Marine present “Agile – When Theory Meets Reality” at the Rocky Mountain PDMA monthly meeting on September 16, 2010. Larry Marine, NPDP, is President at Intuitive Design Group and member of RM PDMA. The Product Development and Management Association (PDMA) is the premier global advocate for product development and management professionals. Our missionContinue Reading

Observing the Customer Experience

Mark Hust of Good Experience runs a wildly successful and informative conference, Gel, every year that focuses on user experience. One of the key speakers was Alex Lee, president of OXO. From Good Experience’s blog: Product developers everywhere could learn a lesson from OXO’s angled measuring cup (shown here), which was born out of someContinue Reading

No more vacation: How technology is stealing our lives

Have we become too dependent on our mobile computers and devices? This article answers the question: “E-mail and smart phones were supposed to liberate us. So why does it feel like we never have any free time?” Things may have gotten worse than we thought: “There’s been a lot written about how the beeping andContinue Reading

Healthcare IT News: Health 2.0 2010 Developer Challenge

This is a wonderful community effort! The Health 2.0 2010 Developer Challenge was launched on June 2nd, 2010 at the Community Health Data Initiative (CHDI) meeting at the Institute of Medicine (IOM), with support from the Department of Health and Human Services (HHS). Here’s what it’s all about: Health 2.0’s original tag line of ‘user-generatedContinue Reading

Smashing Magazine: 40+ Helpful Resources On User Interface Design Patterns

User interface design patterns are common researched and reusable solutions to frequent user interface problems. There are a number of user interface pattern repositories. This article in Smashing Magazine lists over 40 resources for user interface design patterns. Here’s what they say about it: In this article, we share with you the best of the best,Continue Reading

Electronic Pill Bottle Cap Increases Medication Use, Study Says

Finally, technologists provide enhancements to healthcare usability! Usability of medicine pill bottles, that is!! I work on the usability of healthcare software systems. I’m glad to see that usability professionals are also working on medical devices and other areas of people’s life impacted by their health. Here’s a summary of the study: Experimental electronic pillContinue Reading

Ideo – The Future of Self-Service Banking

ATM banking systems haven’t kept up with touchscreen technology. Look what you can do on an iPad and then look at your bank’s ATM screen. There’s no reason an ATM needs to have an out-dated on-screen with buttons on the frame of the hardware. Ideo created an new ATM user interface and interaction concept forContinue Reading

Healthcare wants a tablet, but not Apple’s iPad

Since the introduction of the iPad, everyone has wondered if this is the ultimate tablet platform. However, one industry that has been using tablet computers for many years – the healthcare industry – does not necessarily think the iPad is the bee’s knees. Here’s the survey results from February 2010: “Last week, during the feverContinue Reading

Mandel presentes “Golden Rules of Usable Web Design” at Direct Marketing Association Conference

Theo Mandel, Ph.D. presented a session at Rocky Mountain Direct Marketing Association’s (RMDMA) Direct Marketing Day conference in Denver on May 19, 2010. The session was titled, “The Golden Rules of Usable Web Design.” Each year, the Rocky Mountain Direct Marketing Association hosts DM DAY, the region’s most comprehensive, best-attended direct-marketing event. The 2010 eventContinue Reading

iPad Usability: First Findings From User Testing – Mixed Results!

Now that the iPad is out and people are using the new apps supposedly designed for the iPad, their usability falls short of the expected Apple usability experience.  Jakob Nielsen, in his Alertbox, May 10 2010, summarized his findings: “iPad apps are inconsistent and have low feature discoverability, with frequent user errors due to accidentalContinue Reading

The Future of Shopping – Real World User Experiences!

A video by Cisco shows how new technologies and user interfaces can totally change our real-world common experiences. Even tasks such as trying on clothes in a store can become a more enjoyable and satisfying experience, especially for guys who hate to shop and hate to accompany their wife or girlfriend shopping! << Check outContinue Reading

New Users for the iPad – Iggy (a cat) investigates an iPad

You knew this would happen sooner or later. Now that there is a large touch-based tablet, little kids and pets are now experimenting with this new user interface! YouTube is now getting flooded with videos of pets playing with an iPad. Here’s one of many. Enjoy! >

We Have Met the Enemy and He Is PowerPoint

It’s official – “PowerPoint makes us stupid.”  In an article for the New York times, many high-ranking officials are taking shots at Microsoft’s PowerPoint program. Gen. James N. Mattis of the Marine Corps, the Joint Forces commander, said at a military conference in North Carolina. (He spoke without PowerPoint.) Brig. Gen. H. R. McMaster, whoContinue Reading