Presentations and Publications


Theo Mandel’s presentations can be viewed on

  • Using your User Experience (UX) Super Powers for Good or Evil
  • Golden Rules of User Experience Design
  • Designing Object-Oriented User Experiences



“The Grand Design in Improving Agile Success”
SQ Connect – All things Software Quality, January 2011
Larry Marine and Theo Mandel, Ph.D.
Reprint (PDF)

“Effective Website Design – It’s all about managing expectations!”
Rocky Mtn. Direct Marketing Association Magazine, December 2010
Reprint (PDF – Page 4)

“Resuscitating the User Experience: A Touchscreen System for EMS and Fire/Rescue Professionals”
User Experience Magazine, November 2007
Reprint (PDF)
Magazine website

“Improving the Usability and User Experience of the OKbridge Online Bridge Game” (Case Study)
User Centered Design Works, 2005
– Reprint (PDF)

“Towards Usability” (Interview)
Microsoft DevSource
, October 2004
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“Quality Technical Information: Paving the Way for Usable Print and Web Interface Design”
ACM Journal of Computer Documentation
Volume 26, Number 3, August 2002
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Journal website

This special issue featured IBM Santa Teresa Lab’s book called “Producing Quality Technical Information,” which first appeared in 1983. The principal author was Morris Dean. This book is a classic manual that defines the concept of quality in technical information and provides insightful and practical examples. The book is currently available as “Developing Quality Technical Information : A Handbook for Writers and Editors, ” by Gretchen Hargis (Editor), Ann Hernandez, Polly Hughes, and Jim Ramaker (Prentice Hall, 1997). View at

Dr. Mandel was invited to write one of the expert commentaries on this book. Theo Mandel worked for IBM for eleven years and spent time in the Information Design and Development, where he conducted research and usability evaluations on hardware and software products and documentation. Dr. Mandel was a member of the IBM group responsible for the object-oriented Common User Access (CUA) user interface architecture. This work was the basis for the OS/2 Workplace Shell interface. He worked with key industry vendors (Microsoft, Lotus, and others) to define and implement CUA user interface guidelines and the OS/2 Workplace Shell interface.

“A Solid Intranet in Eight Steps”
Web Techniques Magazine
, July 2001
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“There’s lots of stuff around about access and the public Internet, but this is the first piece I’ve seen which reminds business and government decision makers that the responsibility to ensure access extends right inside their operations. Keep it coming!”
David Morrell, Disability Action Inc., Australia

“There are times when I despair of seeing sensible articles on intranet deployment. So when I do find one (thanks to my Moreover feed) I feel honour bound to share my good fortune. The article is entitled ‘A Solid Intranet in Eight Steps’ by Theo Mandel, and appears in New Architect. I like Theo’s opening statement – ‘Because intranets have become commonplace, it’s easy to assume they’re well designed and usable. Unfortunately, most intranets have grown undirected and unchecked, like weeds in a garden.’ He goes on to state, ‘It’s unfortunate that many intranet sites get less corporate attention than Internet sites. My colleagues and I often see companies spending much less time and money on their intranet design. The Internet site is public, so companies must make it look good and work well; the intranet is typically an afterthought. Entire teams of designers and developers work on the corporate Internet site, but frequently, small groups of non-dedicated people (sometimes even a single person!) create and maintain intranet sites.’ How true. How very true! It is an article full of practical insights, and needs to be widely circulated to senior managers with intranet responsibilities but no intranet vision. Highly recommended.”
Martin White, Intranet Focus Blog