Theo Mandel was the user experience and usability architect on one of UnitedHealthcare’s largest internal projects ever for patient case management.
The multi-million dollar case management system replaced existing legacy clinical applications with a new technology framework, enhanced functionality and a world-class user interface. Mandel worked closely with nurse practitioners and case managers to understand their working environment in patient homes, nursing facilities and hospitals. He worked with business analysts and development teams to define business and technology goals. Mandel also conducted usability evaluations in the field during product beta testing.