Improving the Patient Experience (Bridget Duffy, Gel Health ’09)

Bridget Duffy
Former Chief Experience Officer
Cleveland Clinic

After breaking her leg, Bridget Duffy got a close look at the patient experience – by being a patient herself. At the first Gel Health conference, Bridget discusses what she learned – and what has inspired her, throughout her career, to advocate for improved patient experience.

This is a video everyone in healthcare should watch!!

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