T-Mobile Designs More Usable Phone Bills!

“Historically phone bills have been as bland as a tin of condensed soup but T-Mobile saw an opportunity to make its bills more valuable as a regular interface between its brand and its customers.”

Good article about improving the readability and usability of one of those things we take for granted as being difficult-to-use – the paper phone bills we get (or used to get before online billing) every month. The article discusses the importance of Information Design.

Read the article. Brought to you by The Design Council in the UK.

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